Job Description
Join our award-winning customer experience team at Pacific Coast Solutions in sunny Long Beach! We're seeking passionate individuals to become the voice of our brand, delivering exceptional support to clients across Southern California. Enjoy a collaborative environment with growth opportunities, competitive benefits, and the chance to make a real impact. If you thrive in fast-paced settings and love helping others, this is your perfect career move!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for customer satisfaction and resolution times
- Continuously refine processes to enhance the customer journey
- Proactively identify upsell opportunities based on customer needs
Qualifications
- 1+ years of customer service experience in a B2C environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to multitask in a fast-paced, metric-driven setting
- High school diploma or equivalent; college degree a plus
- Spanish bilingual skills strongly preferred
- Positive attitude and patience when handling challenging situations