Job Description
Are you a natural problem solver with a passion for delivering exceptional customer experiences? Golden State Support is looking for a dedicated Customer Service Representative to join our thriving team in Sacramento, CA.
In this pivotal role, you will be the voice of our brand, ensuring our valued clients receive top-tier support and solutions. We pride ourselves on a culture of collaboration, continuous growth, and employee satisfaction.
Why Join Our Team?
- Competitive hourly pay ranging from $18.00 to $22.00.
- Comprehensive health, dental, and vision insurance packages.
- Generous paid time off and holiday schedule.
- Modern, inclusive work environment with state-of-the-art technology.
- Clear pathways for career advancement within the company.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve complex customer issues and complaints professionally, aiming for a high first-call resolution rate.
- Accurately document all customer interactions, feedback, and troubleshooting steps into our CRM system.
- Collaborate closely with internal teams (sales, technical support, billing) to resolve escalated account issues.
- Stay up-to-date on product knowledge, policy updates, and software features to provide accurate information.
- Identify opportunities to upsell products or services to existing clients while maintaining a customer-centric approach.
Qualifications
- High school diploma or equivalent; Associate’s degree or previous college coursework preferred.
- 1+ years of experience in customer service, call center operations, or support environments.
- Excellent verbal and written communication skills with a polished, professional tone.
- Strong problem-solving abilities and a patient, empathetic demeanor when handling difficult situations.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk, or similar).
- Ability to multitask effectively and manage time in a fast-paced, dynamic setting.