Job Description
Join our award-winning customer experience team at GlobalConnect Solutions, where your voice makes a difference! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in Oklahoma City. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment that values your growth. If you thrive in fast-paced settings and excel at turning challenges into opportunities, apply today to become part of our success story!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using multi-channel support systems while maintaining service quality standards
- Document interactions accurately in CRM systems and contribute to process improvement initiatives
- Collaborate with cross-functional teams to deliver seamless customer experiences
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office Suite
- Exceptional verbal/written communication and problem-solving skills
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong empathy and adaptability in diverse customer scenarios
- Must pass background check and drug screening