Job Description
Join our award-winning customer service team in the heart of Detroit! We're seeking passionate individuals to deliver exceptional experiences to our diverse client base. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic urban environment. What We Offer:
- Health insurance & retirement plans
- Quarterly performance bonuses
- Tuition reimbursement program
- Modern downtown workspace with free parking
Responsibilities
- Handle 50+ inbound/outbound customer calls daily
- Resolve billing inquiries and technical issues
- Process orders and update CRM systems
- Collaborate with technical support teams
- Maintain 95%+ customer satisfaction metrics
- Document interactions using Salesforce platform
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong conflict resolution skills
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Fluent in English (Spanish bilingual a plus)
- Available for flexible shifts including weekends