Job Description
Join Boston's premier customer experience team! At Boston Solutions Group, we're revolutionizing how businesses connect with their customers. We're seeking passionate individuals to deliver exceptional support while growing your career in our vibrant downtown headquarters.
What you'll gain:
- Industry-leading training and certification programs
- Clear career advancement paths
- Comprehensive benefits package (health/dental/vision)
- Modern, collaborative workspace near Boston Common
- Performance-based bonuses
We believe in fostering an inclusive environment where every voice matters. Ready to make a real impact?
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify opportunities for service improvements
- Maintain deep product knowledge across service offerings
- Support cross-functional projects during peak seasons
- Adhere to all compliance and security protocols
Qualifications
- Minimum 2 years customer service experience
- Exceptional communication and active listening skills
- Proficiency with CRM platforms (Salesforce preferred)
- Ability to navigate multiple systems simultaneously
- Strong problem-solving abilities under pressure
- High school diploma or equivalent required
- Bilingual English/Spanish highly valued
- Available for evening/weekend shifts