Job Description
Join our award-winning team at Capital Connect Solutions, where we redefine customer excellence in the heart of Washington DC. As a Customer Service Representative, you'll be the voice of innovation for our diverse clientele, blending empathy with problem-solving mastery in a dynamic, tech-forward environment. We offer competitive compensation, comprehensive benefits, and unparalleled growth opportunities in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries with precision and professionalism
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to enhance service protocols
- Identify and escalate process improvement opportunities
- Maintain 95%+ customer satisfaction score targets
- Contribute to team performance metrics and KPIs
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Proven ability to de-escalate challenging situations
- Strong analytical and problem-solving abilities
- High school diploma or equivalent; bachelor's preferred
- Ability to work flexible shifts including evenings/weekends
- US citizenship or permanent residency required