Job Description
Join our award-winning customer experience team at Nexus Solutions Inc. in Indianapolis! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our clients. Enjoy a collaborative environment, comprehensive training, and opportunities for career growth in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues and product concerns using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case records
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet key performance metrics including CSAT scores and resolution targets
- Proactively identify upsell opportunities and share product enhancements
- Participate in ongoing training to refine skills and stay updated on company offerings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a B2B or B2C environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication and active listening skills
- Ability to multitask and manage competing priorities in fast-paced settings
- Strong problem-solving aptitude and conflict resolution abilities
- Availability to work flexible shifts including evenings and weekends as needed
- Valid Indiana driver's license for occasional off-site client meetings