Job Description
Join our award-winning team at Houston Tech Solutions as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base in the energy and tech sectors. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic, collaborative environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product questions using CRM systems and knowledge bases
- Collaborate with technical teams to escalate complex cases efficiently
- Maintain detailed customer interaction records in Salesforce
- Contribute to process improvements through feedback and metrics analysis
- Support sales initiatives by identifying upsell opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years experience in customer service or call center environment
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to work flexible shifts including evenings/weekends
- Basic technical troubleshooting knowledge