Job Description
Join our award-winning customer support team in sunny Miami! AquaTech Solutions is urgently seeking passionate Customer Service Representatives to deliver exceptional experiences for our growing client base. This high-impact role offers rapid career advancement, comprehensive benefits, and the opportunity to become a brand ambassador in a thriving tech hub.
Why You'll Love Working With Us:
• Competitive salary with performance bonuses
• Health, dental, and vision insurance
• Paid training and professional development
• Modern downtown office with flexible scheduling
• Opportunity to transition into specialized tech roles
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with technical teams to escalate complex issues
- Document interactions and maintain detailed case records
- Contribute to process improvement initiatives
- Meet/exceed KPIs for resolution time and quality metrics
- Participate in cross-functional projects to enhance customer experience
Qualifications
- Minimum 1 year customer service experience in B2B/B2C environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal and written communication skills
- Spanish fluency required (English proficiency mandatory)
- Ability to multitask in fast-paced digital environments
- Associate degree or equivalent professional experience
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including weekends