Job Description
Join Atlanta's premier customer experience team! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support to our diverse clientele. Enjoy a collaborative environment, competitive benefits, and opportunities for career growth in the heart of Atlanta.
What We Offer:
- Comprehensive health & wellness package
- 401(k) with company matching
- Paid time off & holidays
- Professional development stipend
- Modern downtown workspace
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-call resolution
- Document interactions accurately in Salesforce CRM
- Collaborate with technical teams for complex escalations
- Proactively identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in weekly performance improvement sessions
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving & conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends as needed
- Must pass background check & drug screening