Job Description
Join our award-winning customer service team in Kansas City, MO! We're urgently seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your voice matters. Immediate openings available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to resolve complex service issues
- Identify upsell opportunities to enhance customer value
- Meet/exceed monthly performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Proficient in Microsoft Office and CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Positive attitude with strong conflict resolution abilities
- Must pass background check and drug screening