Job Description
Join our award-winning team as a Customer Service Representative in Detroit! We're urgently hiring compassionate professionals to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern downtown workspace. No experience? No problem! We provide paid training and career growth opportunities. Apply today and start making an immediate impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account issues using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in compliance with company policies
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (fresh graduates welcome)
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed