Job Description
Join our award-winning customer experience team in Denver! We're urgently seeking passionate Customer Service Representatives to deliver exceptional support for our growing client base. Enjoy a collaborative environment, competitive benefits, and opportunities for career advancement. We offer paid training, flexible scheduling options, and a commitment to work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges accurately using Salesforce CRM
- Collaborate with technical team to resolve complex product issues
- Document interactions in customer database for quality assurance
- Meet/exceed performance metrics including handle time and first-call resolution
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication skills with empathetic approach
- Ability to multitask in fast-paced digital workspace
- High school diploma or equivalent (college degree preferred)
- Available for evening/weekend shifts (10am-8pm schedule)
- Spanish fluency strongly preferred