Job Description
Join our award-winning team in Jacksonville, FL! We're urgently seeking a passionate Customer Service Representative to deliver exceptional experiences to our growing client base. This is a direct-hire position with competitive benefits, career growth opportunities, and a dynamic work environment in Jacksonville's vibrant business district. If you thrive in fast-paced settings and possess outstanding communication skills, we want to meet you!
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with empathy and efficiency
- Resolve billing inquiries, technical issues, and service disruptions using CRM tools
- Collaborate with technical support teams to troubleshoot complex problems
- Document all interactions accurately in Salesforce and maintain case logs
- Meet/exceed monthly KPIs including CSAT, FCR, and AHT targets
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to refine product knowledge
Qualifications
- 2+ years in customer service or call center environment
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent (college degree preferred)
- Type 40+ WPM with strong attention to detail
- Must pass background check and drug screening
- Availability for flexible shifts including weekends