Job Description
Join our dynamic team at Nexus Solutions Inc. as a Customer Service Representative in sunny San Diego! We're urgently seeking passionate individuals to deliver exceptional experiences for our valued clients. This is a full-time, in-office position offering competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced tech environment. If you thrive in customer-facing roles and want to make an immediate impact, apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvements for enhanced customer experience
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear articulation
- Strong problem-solving abilities under pressure
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent (college degree a plus)
- Availability for flexible shifts including weekends