Job Description
Join our dynamic team at CustomerCare Solutions Inc. and become the voice of our valued customers! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences in our Tulsa headquarters. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment where your growth matters. Immediate openings available – apply today and start making a difference!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response time and resolution rates
- Identify opportunities to improve customer experience
- Participate in ongoing training programs
- Maintain deep product knowledge across service lines
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Strong problem-solving abilities
- Proficient with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude under pressure
- High school diploma or equivalent