Job Description
Join our dynamic team at Central Valley Solutions as a Customer Service Representative! We're hiring immediately for motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences. This full-time position offers competitive pay, comprehensive benefits, and growth opportunities within Fresno's leading service provider. If you're a natural problem-solver with excellent communication skills, we want you to help us redefine customer excellence!
Responsibilities
- Handle high-volume inbound/outbound calls and digital customer inquiries via phone, email, and chat
- Resolve customer concerns efficiently using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to resolve complex technical or billing issues
- Proactively identify opportunities to upsell products and services
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in high-contact environment
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings, weekends, and holidays
- Positive attitude with commitment to continuous improvement