Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our valued clients. This is your opportunity to grow your career in a dynamic environment with competitive benefits and advancement opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using our CRM platform
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and customer satisfaction
- Identify opportunities to improve service processes
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Strong typing speed (40+ WPM)
- Positive attitude and resilience in high-volume environments