Job Description
Join our award-winning customer experience team in Denver! We're seeking passionate individuals to deliver exceptional service as we expand our operations. As a Customer Service Representative, you'll be the voice of our brand, solving customer inquiries with empathy and efficiency. We offer competitive pay, comprehensive benefits, and a supportive culture that values growth. Immediate openings available with onboarding support and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ resolution rate
- Document interactions in CRM system while maintaining accurate case notes
- Collaborate with technical team to resolve complex product/service issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain SLA metrics and performance targets
- Participate in weekly training sessions to refine product knowledge
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/phone settings
- High school diploma or equivalent; college degree preferred
- Spanish bilingual certification required
- Availability to work evenings/weekends as needed