Job Description
Join our award-winning support team at Nexus Solutions Group in Seattle! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our tech clients. Enjoy competitive pay, comprehensive benefits, and a dynamic downtown workspace. Immediate openings available for motivated individuals ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce CRM while maintaining 24-hour SLAs
- Collaborate with technical teams to troubleshoot complex product issues
- Upsell premium services using consultative approach during interactions
- Contribute to process improvement initiatives through monthly feedback sessions
Qualifications
- 2+ years experience in high-volume customer support environments
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional conflict resolution skills with proven ability to de-escalate situations
- Ability to type 60+ WPM with 100% accuracy
- Available to work flexible shifts including weekends and holidays
- Associate degree or equivalent technical certification