Job Description
Join our award-winning customer experience team in Columbus! We're seeking passionate individuals to become the voice of our brand and deliver exceptional service. As a Customer Service Representative, you'll play a vital role in building lasting relationships with our clients while working in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in one of Ohio's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex customer issues using problem-solving skills and product knowledge
- Document all interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate unresolved issues and improve processes
- Meet performance metrics including CSAT scores, resolution rates, and handle times
- Contribute to continuous improvement initiatives through feedback and innovation
Qualifications
- Minimum 1 year of customer service experience in a B2B or B2C environment
- Exceptional verbal/written communication skills with clear articulation
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong multitasking abilities with attention to detail
- Resilience under pressure and conflict resolution expertise
- High school diploma or equivalent; associate's degree a plus
- Authorized to work in the United States without sponsorship