Job Description
Join our award-winning support team in the heart of Silicon Valley! TechConnect Solutions is seeking passionate Customer Service Representatives to deliver exceptional experiences for our tech clients. This is an immediate opportunity to grow your career in a dynamic, fast-paced environment with competitive benefits and advancement opportunities.
Why You'll Love Working Here: Modern office in downtown San Jose, comprehensive training, health insurance, 401(k) matching, and a culture that values innovation and employee development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions using Salesforce CRM while maintaining accuracy
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities for premium service packages
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvements through regular feedback sessions
Qualifications
- Minimum 1 year customer service experience in tech/retail
- Proficiency with CRM tools (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask across multiple channels
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening
- Spanish bilingual certification a plus