Job Description
Join our award-winning customer support team in San Antonio! We're seeking passionate individuals to deliver exceptional experiences to our global clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic, tech-forward environment.
Why Nexus Solutions?
- Industry-leading training programs
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and flexible scheduling
- Modern downtown workspace with premium amenities
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C/B2B environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced settings
- Spanish fluency highly desirable
- Must pass background check and drug screening