Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're seeking passionate individuals to deliver exceptional support to our valued clients in Philadelphia. This is your chance to make a real impact while growing your career in a dynamic, fast-paced environment. Enjoy competitive benefits, flexible scheduling options, and a supportive culture that values your contributions.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product concerns efficiently using CRM tools
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics including CSAT scores and resolution times
- Identify upsell opportunities and promote company services
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a B2B environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional communication skills with strong attention to detail
- Ability to multitask in a fast-paced, high-volume setting
- Basic technical troubleshooting skills
- Flexible availability including evenings and weekends
- Must pass background check and drug screening