Job Description
Join our award-winning customer experience team in the heart of New Orleans! At Crescent City Solutions, we're seeking passionate individuals to become the voice of our brand. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace culture. Grow your career while supporting our diverse client base with industry-leading training and mentorship. Apply today to make a meaningful impact in your community!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet/exceed performance metrics for quality and response times
- Identify opportunities to enhance customer satisfaction
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environment
- Positive attitude and resilience under pressure
- Must be authorized to work in the US