Job Description
Join our award-winning customer experience team in Raleigh! Innovate Solutions Inc. is seeking passionate individuals to deliver exceptional service to our growing client base. Enjoy a collaborative work environment, comprehensive benefits, and opportunities for career growth. We value diversity and offer flexible scheduling to support work-life balance. Apply today and become part of a company that prioritizes employee development and customer satisfaction.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% resolution rate
- Utilize CRM software to document interactions and maintain accurate client records
- Collaborate with technical teams to resolve complex product/service issues
- Proactively identify upsell opportunities to enhance customer experience
- Meet/exceed monthly performance metrics including CSAT and FCR targets
- Participate in bi-weekly training sessions to refine product knowledge
Qualifications
- 1+ years of customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital/voice channels
- High school diploma or equivalent; bachelor's preferred
- Flexible availability including evenings and weekends
- Basic technical troubleshooting aptitude