Job Description
Are you a passionate problem-solver looking for a rewarding career in Colorado Springs?
Apex Support Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will be the face of our brand, ensuring our clients receive top-tier support and service. We value clear communication, empathy, and a proactive attitude.
Why Join Us?
- Competitive Pay: $18.00 - $22.00 per hour.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Join a supportive team utilizing the latest CRM software.
We are looking for someone who thrives in a fast-paced setting and is committed to exceeding customer expectations.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with professionalism and efficiency.
- Resolve customer issues, complaints, and questions by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and account information in the CRM database.
- Process returns, exchanges, and refunds in accordance with company policy.
- Collaborate with internal teams (Sales, Technical Support) to ensure a seamless customer experience.
- Stay up-to-date with product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Excellent verbal and written communication skills.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk, or similar).
- Strong problem-solving skills and the ability to remain calm under pressure.
- Must be authorized to work in the United States.