Job Description
Join our award-winning customer support team at TechSolutions Pro! We're seeking passionate individuals to deliver exceptional experiences to our growing client base in Mesa, AZ. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values growth and innovation. As a key member of our team, you'll be the voice of our brand, turning every interaction into an opportunity to delight customers and drive loyalty.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce while maintaining data quality standards
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Meet/exceed performance metrics including CSAT scores, handle times, and first-contact resolution
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in B2B or SaaS environments
- Proficiency with CRM platforms (Salesforce experience strongly preferred)
- Exceptional verbal/written communication skills with active listening abilities
- Strong problem-solving aptitude with a customer-centric mindset
- Ability to multitask in fast-paced environments while maintaining composure
- Spanish bilingual skills a significant plus