Job Description
Join our award-winning customer service team at Pacific Coast Solutions! We're seeking passionate individuals to deliver exceptional experiences for our diverse clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our modern downtown Long Beach office. As a key member of our support ecosystem, you'll help shape our reputation for excellence while developing valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve complex issues using CRM systems and established protocols
- Collaborate with sales and technical teams to ensure seamless customer journeys
- Document interactions accurately and maintain detailed case records
- Identify upsell opportunities to contribute to revenue goals
- Participate in ongoing training to enhance product knowledge
- Meet/exceed KPIs for resolution time and customer satisfaction
Qualifications
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask while maintaining attention to detail
- Spanish bilingual proficiency highly valued
- High school diploma or equivalent required
- Positive attitude and commitment to teamwork