Job Description
We are seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Kansas City. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you. In this role, you will be the face of our brand, ensuring our clients receive the top-tier support they deserve.
At KC Support Solutions, we believe in fostering a culture of growth and appreciation. You will be provided with comprehensive training, competitive benefits, and a collaborative workspace designed to help you succeed.
Why Join Us?
- Competitive hourly wage ($18.00 - $24.00).
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday pay.
- Professional development and career advancement opportunities.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat with a focus on accuracy and speed.
- Resolve customer complaints and issues by diagnosing the root cause and implementing effective, long-term solutions.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with cross-functional teams to escalate complex issues and improve overall service protocols.
- Proactively identify opportunities to upsell or cross-sell products and services to existing clients.
- Adhere to all company policies, procedures, and quality standards to ensure compliance.
Qualifications
- High school diploma or GED; Associate degree in Business or related field preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM software.
- Ability to type at least 35-40 WPM and navigate multiple systems simultaneously.