Job Description
Join Fresno Connect Solutions as a Customer Service Representative and become the voice of excellence for our growing client base. We're seeking empathetic, tech-savvy professionals to deliver exceptional support experiences in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in Fresno's thriving business community.
What We Offer:
- Industry-leading starting salary with performance-based bonuses
- Health, dental, and vision insurance (100% employee coverage)
- Tuition reimbursement for professional development
- Flexible scheduling with remote options
- Modern downtown Fresno office with free parking
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and service requests using Salesforce CRM
- Collaborate with technical teams to resolve complex product issues
- Document interactions and maintain accurate customer records
- Identify upsell opportunities to enhance customer experience
- Participate in weekly training sessions on new products/policies
- Maintain 40+ calls/day while achieving quality metrics
Qualifications
- Minimum 1 year customer service experience in B2B environment
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to type 45+ WPM with 98% accuracy
- High school diploma or equivalent (college degree preferred)
- Availability to work flexible shifts including weekends
- Valid California driver's license (required for occasional client visits)
- Spanish bilingual certification (strongly preferred)