Job Description
Join Milwaukee Support Solutions as a Customer Service Representative and become the heart of our client interactions! We're seeking empathetic professionals to deliver exceptional service to our diverse customer base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment in downtown Milwaukee.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, product questions, and service concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain high customer satisfaction metrics
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to work flexible shifts including evenings
- Positive attitude and resilience under pressure