Job Description
Join our award-winning customer support team at Pacific Northwest Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in Portland and beyond. Enjoy a collaborative environment with growth opportunities, comprehensive benefits, and competitive compensation. If you thrive in fast-paced settings and love helping others, this is your chance to build a rewarding career with a company that values your development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in ongoing product training sessions
- Identify process improvement opportunities
Qualifications
- 1+ years of customer service experience
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and problem-solving skills
- Ability to multitask in dynamic environments
- High school diploma or equivalent
- Basic technical troubleshooting knowledge
- Availability for flexible shifts including weekends
- Portland metro residency preferred