Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. As a key member of our dynamic team, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy a modern workspace, comprehensive benefits, and opportunities for career growth in Music City's thriving tech scene.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for first-call resolution and customer satisfaction
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a B2B environment
- Proficiency with CRM software (Salesforce experience strongly preferred)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving abilities with a customer-first mindset
- Must pass background check and drug screening