Job Description
Join our award-winning customer service team at Denver Tech Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our growing client base. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown Denver workplace culture where your contributions make a real impact. Why join us?
- Industry-leading training programs
- Clear career advancement paths
- Modern collaborative workspace
- Employee wellness initiatives
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions accurately in Salesforce CRM system
- Collaborate with technical teams to resolve complex cases
- Identify upsell opportunities for existing clients
- Maintain 95% customer satisfaction score
- Participate in monthly performance reviews
Qualifications
- 2+ years customer service experience
- Proficient in Zendesk/Salesforce platforms
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Technical troubleshooting aptitude
- Spanish fluency preferred (not required)
- Availability for evening/weekend shifts