Job Description
Join our award-winning customer experience team at Apex Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in the Columbus area. Enjoy a collaborative work environment, competitive compensation, and opportunities for career growth. Full benefits package included with medical, dental, vision, and 401K matching. Apply today to become part of our mission to redefine customer satisfaction!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document all interactions in CRM systems with precise attention to detail
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Contribute to process improvements for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong written and verbal communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our Columbus office