Job Description
Join our award-winning customer experience team in vibrant Austin, TX! We're seeking a passionate Customer Service Representative to deliver exceptional support to our global clientele. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment in the heart of Texas' tech hub. What you'll love: Modern downtown office, flexible scheduling options, and opportunities for career advancement within our rapidly growing company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Resolve technical issues and product questions using CRM tools and knowledge base
- Collaborate with sales and technical teams to escalate complex cases
- Maintain accurate customer records in Salesforce with 99% data integrity
- Contribute to process improvements through regular feedback sessions
Qualifications
- Minimum 2 years customer service experience in B2B tech environment
- Proficiency in CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional communication skills with clear, professional phone etiquette
- Ability to troubleshoot technical issues independently
- Strong problem-solving skills with customer-first mindset