Job Description
Join our award-winning customer experience team in Tulsa and become the voice of our brand! We're seeking passionate individuals who thrive in dynamic environments and want to make a real impact. As a key member of our support ecosystem, you'll handle inquiries, resolve issues, and build lasting customer relationships. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture that values your contributions.
What We Offer:
- Comprehensive health and wellness benefits
- Professional development programs
- Employee recognition initiatives
- Modern downtown Tulsa office with flexible scheduling
Responsibilities
- Deliver exceptional customer service across multiple channels (phone, email, chat)
- Resolve complex issues using CRM tools and product knowledge
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate unresolved issues
- Meet and exceed performance metrics for resolution times and satisfaction
- Identify process improvement opportunities
- Maintain detailed knowledge of product offerings and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Positive attitude with customer-first mindset
- Flexibility to work occasional evenings/weekends