Job Description
Join our award-winning customer experience team in Virginia Beach! Coastal Solutions Group is seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base. Enjoy a modern work environment, comprehensive training, and opportunities for career advancement. We value empathy, problem-solving, and a commitment to excellence. Apply today to become part of our dynamic team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Process orders, returns, and exchanges accurately while maintaining documentation
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and response time targets
- Identify upsell opportunities and promote company products/services
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and active listening skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college preferred)
- Strong problem-solving and conflict resolution abilities