Job Description
Join MetroConnect Solutions as a Customer Service Representative and become the heart of our client experience! We're seeking empathetic communicators to deliver exceptional support in Milwaukee's dynamic business environment. Enjoy competitive pay, comprehensive benefits, and a collaborative culture where your growth is prioritized. Bring your problem-solving skills and passion for helping others to thrive in this rewarding role.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and account issues using CRM systems and internal knowledge bases
- Document interactions accurately in Salesforce while maintaining data integrity
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and first-contact resolution rates
- Contribute to process improvements through feedback and innovative solutions
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Exceptional active listening and de-escalation skills with conflict resolution experience
- Ability to multitask effectively while maintaining attention to detail
- High school diploma or equivalent; associate's degree preferred
- Strong typing skills (40+ WPM) with ability to navigate multiple systems simultaneously
- Availability for flexible shifts including evenings and weekends as needed