Job Description
Join our award-winning team at Bluegrass Solutions Group, where we empower Louisville residents with exceptional customer experiences! We're seeking a passionate Customer Service Representative to be the voice of our brand. Enjoy comprehensive benefits, flexible scheduling, and a vibrant downtown workspace. Our commitment to employee growth includes paid training and advancement opportunities. If you thrive in fast-paced environments and value teamwork, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with support teams to resolve complex technical issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain service level metrics (average handle time, first contact resolution)
- Participate in weekly training to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a BPO or retail setting
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving abilities with analytical mindset
- Available to work evenings/weekends as needed
- Positive attitude with service-oriented mindset