Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workplace culture where your voice matters. Perfect for career growth with advancement opportunities to team lead or specialist roles.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and billing adjustments using Salesforce
- Collaborate with sales team to identify upsell opportunities
- Maintain detailed records in CRM system with 99% accuracy
- Contribute to process improvement initiatives monthly
- Train new hires on service protocols and tools
Qualifications
- 2+ years customer service experience in B2B environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced setting
- High school diploma or equivalent required
- Spanish fluency highly preferred
- Available for weekend shifts (1/month)