Job Description
Join our award-winning customer experience team at TechFlow Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our growing client base in Austin's thriving tech sector. Enjoy a collaborative culture with competitive benefits, professional development opportunities, and the chance to make a real impact.
Our Austin office features modern amenities, flexible workspaces, and a supportive team environment. We pride ourselves on fostering an inclusive workplace where every voice is valued. As a key member of our customer success team, you'll be instrumental in building lasting client relationships while advancing your career in a dynamic industry.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex product issues
- Identify opportunities to upsell relevant products and services
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years of customer service experience in a B2B environment
- Proficiency with CRM platforms (Salesforce experience preferred)
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Ability to multitask in a fast-paced setting
- High school diploma or equivalent; bachelor's degree preferred
- Positive attitude and resilience under pressure
- Authorized to work in the United States