Job Description
Join our award-winning customer service team in Phoenix and become the voice of our brand! We're seeking passionate individuals who thrive in fast-paced environments and are committed to delivering exceptional experiences. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Why Phoenix Solutions Group? We offer paid training, flexible scheduling, and opportunities for advancement. Make a real impact while building a rewarding career in one of America's most vibrant cities!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex billing, technical, and product issues using CRM tools
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Document interactions accurately and maintain detailed case records
- Identify upsell opportunities and contribute to revenue growth
- Adhere to SLAs and maintain 95% customer satisfaction score
- Participate in monthly performance reviews and skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in high-volume environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (Salesforce experience a plus)
- Type 45+ WPM with strong computer navigation abilities
- Ability to work flexible shifts including evenings/weekends
- Resilience under pressure with proven conflict resolution skills
- Valid Arizona driver's license (for occasional off-site events)