Job Description
Join our award-winning team at Nexus Solutions Inc. as a Customer Service Representative! We're seeking empathetic professionals to deliver exceptional experiences for our diverse client base in the heart of Manhattan. Enjoy competitive benefits, growth opportunities, and a vibrant work culture in our Times Square office. Apply today to become part of our mission to redefine customer excellence!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve complex billing and technical issues with first-call resolution
- Document interactions using Salesforce CRM with 98% accuracy
- Collaborate with cross-functional teams to improve service protocols
- Proactively identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score metrics
- Participate in quarterly training for product updates
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk and Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced settings
- Associate's degree or equivalent experience
- Bilingual in Spanish preferred
- Knowledge of PCI compliance standards
- Availability for rotating weekend shifts