Job Description
Join our award-winning team at Pacific Solutions Group, where customer satisfaction meets career growth! We're seeking passionate individuals to deliver exceptional service in our dynamic Long Beach headquarters. As a CSR, you'll be the heartbeat of our operations, transforming interactions into loyalty while enjoying competitive compensation and comprehensive benefits including health insurance, retirement plans, and professional development opportunities.
Responsibilities
- Handle 40-50 daily customer inquiries via phone, email, and chat with 95%+ satisfaction rating
- Resolve billing, technical, and account issues using CRM systems (Salesforce)
- Collaborate with technical teams to escalate complex cases
- Document interactions accurately in customer profiles
- Proactively identify upsell opportunities for premium services
- Maintain 99% attendance and punctuality standards
- Participate in weekly training to enhance product knowledge
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced setting
- Spanish bilingual certification preferred
- Associate degree or equivalent experience
- Proven conflict resolution abilities
- Basic technical troubleshooting knowledge