Job Description
Join KC Solutions Group, Kansas City's premier customer experience innovator, as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support and build lasting relationships with our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your voice matters.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system (Salesforce)
- Collaborate with technical teams to resolve complex issues
- Identify opportunities to improve customer experience workflows
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to knowledge base improvements and training materials
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or B2C environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings/weekends
- Passion for continuous learning and process improvement