Job Description
Join our award-winning customer support team at Fresno Valley Solutions! We're seeking passionate individuals to deliver exceptional experiences for our growing client base in the Central Valley. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Meet/exceed monthly performance KPIs (CSAT, FCR)
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in B2B/B2C
- Proficient in CRM systems (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities under pressure
- Spanish bilingual proficiency a major plus
- Available for flexible shifts including weekends