Job Description
Join Baltimore Connect Solutions as a Customer Service Representative and become the voice of excellence! We're seeking passionate individuals to deliver world-class support to our diverse clientele. Our dynamic team thrives on problem-solving and creating memorable customer experiences. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown Baltimore work environment where your growth is prioritized.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in fast-paced environments
- Proficient with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-volume settings
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends