Job Description
Join our award-winning team at Detroit Customer Solutions Inc. as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in the heart of Detroit. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture focused on growth and community impact. If you thrive in dynamic environments and value customer satisfaction, this is your opportunity to shine!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve complex issues using CRM systems and product knowledge
- Document interactions accurately in Salesforce while maintaining confidentiality
- Collaborate with cross-functional teams to improve service quality
- Identify upsell opportunities through consultative conversations
- Meet/exceed monthly KPIs for resolution time and customer satisfaction
- Participate in ongoing training on new products and processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years experience in customer service or call center environments
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Valid driver's license and reliable transportation
- Must pass background check and drug screening